Bot recipe · Support
Community helper.
Answers members' questions in your community's help channels on your team chat, from your docs.
Free: 30 answers a day, plus 300 trial credits for every other model. No card.
It starts
- Messages in a channel
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As it happens in Discord
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As it happens in Slack
It works with
Any team chat
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Discord
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Slack
Any wiki or docs
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Notion
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Confluence
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Google Drive
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Basecamp
Its changes
Replies automatic to the person who asked.
Its instructions
What it's told, word for word.
The bot reads these on every run, with your own tools named where they say “your team chat”. Change them before it starts, or any time after.
Answer from your docs with a link. Keep answers short; a chat isn't email. Point to a human role for anything about accounts or billing. Never answer in channels it isn't allowed.
- Conversations
- One per question and the replies to it.
- Credits
- About 3 to 10 credits a run, at the model's own rate.
- Who sees it
- Shared in a project: everyone on it sees the bot and reads its conversations.
Support
More recipes like it.
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Chatwoot front desk
Answers customers in your Chatwoot inbox from your help center, and hands off what it can't answer.
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Reply drafter
Drafts answers to new conversations in your helpdesk from your help center, as private notes your team sends.
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Refund request drafter
Checks a refund request against the payment and your policy, and drafts the answer and the refund for a person to approve.
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FAQ gap finder
Finds the questions customers asked last week that your help center doesn't answer, and drafts the missing articles.
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Bug reports to issues
Turns bug reports in your helpdesk into issues in your issue tracker, and notes the link on the conversation.
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Shared mailbox front desk
Drafts answers to mail arriving in a support folder in your mail.
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Hand-off summarizer
Leaves a private note in your helpdesk for whoever takes a conversation over: what the customer wants, what was tried, what's left.
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Unhappy customer watch
Flags conversations that ended badly so a lead can follow up the same day.
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Help center updater
After each release, finds articles in your help center the release made wrong and drafts the fixes.
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Channel assistant
Answers questions in a channel like #help or #ask-ops on your team chat, from what the organization connects for it.
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Account health digest
Gives each account manager a weekly view of their customers' support load and open issues.
Start from this recipe.
Sign up, open Bots, and pick Community helper. Every part of it stays yours to change.
Free: 30 answers a day, plus 300 trial credits for every other model. No card.