• Chats across your tools Ask every tool you connect in one question, approve each change, and share chats with your team in projects.
  • Bots They start on a time or an event and do the chores that repeat, asking first unless you let them run.
  • Chat with Work Desktop On Mac, Windows, and Linux: lend folders, change files, scan paper, and use your browser; run commands in a sandbox on Mac and Linux.
  • Word, Excel, PowerPoint, and Google Docs Ask beside the document with what you selected, and apply each edit yourself.
  • iPhone and Android Your chats and bots in your pocket: ask, follow your bots, and approve what waits for you.
  • Slack, Discord, and Campfire Ask where your team already talks, with your own integrations.
  • Documents, spreadsheets, and decks It runs code in a sandbox to calculate and to build Word, Excel, and PowerPoint files on your templates.
  • Self-hosting Chat with Work on your own servers, with the models you choose, local ones included.
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Bot recipe · Support

Reply drafter.

Drafts answers to new conversations in your helpdesk from your help center, as private notes your team sends.

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Free: 30 answers a day, plus 300 trial credits for every other model. No card.

Chatwoot HubSpot
On a schedule Shared with a project Changes as you allow

It starts

  • On a schedule
  • Every hour

It works with

Any helpdesk

Any help center

Its changes

Notes ask until you let them run.

Its instructions

What it's told, word for word.

The bot reads these on every run, with your own tools named where they say “your helpdesk”. Change them before it starts, or any time after.

Read the conversations in your helpdesk that a customer opened or answered since the last run. Search your help center before drafting, and link the article. Draft a short answer in the customer's language as a private note on the conversation, never a reply. Skip billing, refunds, legal, and angry customers, and note for the team why instead. Never promise dates or refunds.

Conversations
A new conversation each run.
Credits
About 5 to 20 credits a run, at the model's own rate.
Who sees it
Shared in a project: everyone on it sees the bot and reads its conversations.

Support

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Free: 30 answers a day, plus 300 trial credits for every other model. No card.